How to Talk to Your Loved One About Using Incontinence Products

How to Talk to Your Loved One About Using Incontinence Products

Talking about personal topics like incontinence can feel uncomfortable, even with the people we love most. If you’re caring for an aging parent, spouse, or family member, you may already sense their frustration or embarrassment around accidents. Starting a conversation about incontinence products can help bring relief and dignity back into their daily life. Still, approaching the subject with care makes all the difference. Here are a few tips to help guide the conversation.

Pick the Right Time

Don’t bring up the topic during a stressful moment or right after an accident. Instead, find a quiet, private time when you’re both calm and free from distractions. This shows respect and helps prevent defensiveness.

You might start with something simple like, “Can we talk about something that might help make your day a little easier?”

Focus on Comfort, Not Problems

Rather than focusing on the issue itself, talk about the ways incontinence supplies can improve their comfort and routine. You might say, “I read about a type of underwear that’s made for sensitive skin and keeps people drier throughout the day. Would you want to try something like that?”

People are often more open when they understand that the goal is comfort and convenience not criticism.

Listen First

After you bring up the topic, give your loved one space to share how they feel. They might be frustrated, embarrassed, or even in denial. That’s okay. Let them talk without jumping in with solutions right away.

Sometimes, just being heard is enough to make someone feel more open to suggestions.

Offer to Help, Not Take Over

Say things like, “Would it be helpful if I looked into a few product options for you?” or “If you want, I can help set up an order so it comes right to the house.” This keeps the tone supportive instead of controlling.

Let them have a say in what they use. Involving them in the decision helps preserve their dignity.

Reassure Them

Remind your loved one that incontinence is common and that many people use products designed to help. You might say, “Lots of people deal with this, and there are some really discreet options now. No one has to know unless you want them to.”

Knowing they’re not alone can ease a lot of the anxiety.

Keep the Conversation Going

This probably won’t be a one-time talk. As needs change, so might the products they use. Check in every so often with something like, “Is what you’re using still working for you?” This lets them know you’re still there to help, without putting pressure on them.

We're Here to Support You

At Triton, we know these conversations can be hard, but they’re also important. Our team helps families every day find the right incontinence supplies and durable medical equipment for their loved ones. If you have questions, we’re always ready to help you find what works best, without judgment and with total privacy.

Need help choosing a product or setting up a monthly delivery? Contact us today.